Frequently Asked Questions (FAQs)
1. What is Classic Royale?
Classic Royale is an online shopping platform offering premium quality products, including fashion, accessories, and lifestyle items, designed to bring elegance and style to your everyday life.
2. How can I place an order?
You can place an order by browsing products on our website, adding your desired items to the cart, and proceeding to checkout. Simply follow the steps to enter your details and confirm your order.
3. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
4. What payment methods do you accept?
We offer multiple payment options, including:
- Cash on Delivery (COD)
- Bank Transfer
- Online Payment (Easypaisa, Jazz Cash) Coming Soon…
5. How long does delivery take?
Delivery usually takes 2–5 working days depending on your location within Pakistan.
6. What are the delivery charges?
Delivery charges may vary based on your location and order value. Any applicable charges will be displayed at checkout.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email to monitor your delivery status.
8. Can I cancel or modify my order?
Yes, you can cancel or modify your order before it is shipped. Please contact our support team as soon as possible for assistance.
9. What is your return and exchange policy?
We offer a 7-day return/exchange policy for unused and undamaged items with original packaging. Certain items may not be eligible—please check product details for specifics.
10. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or wrong product, contact our support team within 48 hours of delivery with pictures, and we will resolve the issue promptly.
11. Are your products original and high quality?
Yes, we ensure all products meet our quality standards and are carefully selected to provide the best experience to our customers.
12. Do you offer nationwide delivery?
Yes, we deliver across all major cities and areas in Pakistan.
13. How can I contact customer support?
You can reach us via:
- Email: support@classicroyale.pk
- WhatsApp: 0346 7866719
- Contact form on our website: Click Here
(Details available on the “Contact Us” page)
14. Do you offer discounts or promotions?
Yes, we regularly offer discounts and special promotions. Stay updated by subscribing to our newsletter or following us on social media.
15. Is my personal information secure?
Yes, we use secure systems to protect your personal and payment information. Your privacy is our priority.
